Logistics and Supply Chain Management
Six Sigma Assessment
Conclusion to the CAT case study
The assessment for the Six Sigma elective is based on the CAT case study used in the course. You are required to undertake the following tasks:
From the case material, summarise the causes and effects of the primary problems in CAT. Be clear about which issues are causing which effects and use appropriate tools to support your case.
Write a project plan for Improve & Control of the primary issues. This should include:
a) How/why issues should be prioritised
b) Time phasing
c) Control process including reporting measures for each issue/activity
d) Expected benefits
Discuss the ‘secondary' i.e. less critical issues in CAT and suggest how/when these should be addressed and the likely impact on company performance.
Reflect on two potential benefits and three challenges regarding the implementation of Six Sigma to achieve operational excellence in the Service Sector. Support your arguments by relevant examples with references from the literature/industry.